Privacy Policy
Last updated: March 2026
Introduction
Cosmonautas, operated by BHG Abroad Investments and Services LLC, respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform ("App"). Please read this policy carefully to understand our practices regarding your personal data.
This Policy Applies To Information We Collect:
- Directly on this App (website and related services).
- In email, text, and other electronic messages between you and Cosmonautas.
- When you register for an account, make a purchase, or interact with our content.
This Policy Does Not Apply To Information Collected By:
- Third parties, including our payment processors (Stripe, PagSeguro, Pagarme, Cryptomus) and other partners, which have their own privacy policies.
- Any external websites or services linked from our App.
Information We Collect
When you use Cosmonautas, we may collect the following types of information:
- Account information: your name, email address, username, and password (stored securely using hashing).
- Profile information: your country, profile picture, biography, and social media links (if provided).
- Technical information: your IP address at the time of account creation, browser type, and device information.
- Transaction information: records of products purchased, subscription plans, payment amounts, and order history. We do not store full credit card numbers or sensitive payment details — these are handled by our payment processors.
- Usage information: pages visited, content viewed, and interactions with our platform.
- Communications: messages sent through our platform and email correspondence.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services.
- Process transactions and send related notifications.
- Send you important updates about your account or changes to our policies.
- Respond to your inquiries and provide customer support.
- Detect, prevent, and address fraud, abuse, or security issues.
- Comply with legal obligations.
Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:
- Payment processors: to process your transactions securely.
- Legal requirements: when required by law, subpoena, or government request.
- Protection of rights: to enforce our Terms of Use or protect the safety of our users.
Data Retention
We retain your personal data for as long as your account is active or as needed to provide our services. If you delete your account, we will remove your personal data within a reasonable timeframe, except where retention is required by law or for legitimate business purposes (such as resolving disputes or enforcing our agreements).
Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- Encryption of data in transit (HTTPS/TLS).
- Secure password storage using cryptographic hashing.
- Access controls and authentication mechanisms.
- Regular security reviews of our infrastructure.
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Cookies and Tracking
We use essential cookies to maintain your session and language preferences. We may use analytics tools to understand how users interact with our platform. You can control cookie settings through your browser preferences.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your account and personal data.
- Object to or restrict certain processing of your data.
To exercise any of these rights, please contact us at mail@cosmonautas.com.br.
Children's Privacy
Cosmonautas does not knowingly collect personal information from children under the age of 13. Our services are intended for parents, teachers, and adult educators. If you believe a child has provided us with personal data, please contact us immediately.
Partner Privacy Policies
Our payment processors and partners have their own privacy policies that govern how they collect and handle your data. We encourage you to review their policies. Each partner may retain different types of information not covered by this privacy policy.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of the App after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Email: mail@cosmonautas.com.br
Company: BHG Abroad Investments and Services LLC